Calibre One Staff Spotlight: An Interview with Danielle Hand

Ronnie Kassiff
Calibre One Staff Spotlight: An Interview with Danielle Hand

Here at Calibre One, our best asset is our staff. So we thought, why keep them all to ourselves? In this new series, we will be highlighting members of the Calibre One staff so you can get to know them a little better.

I was lucky enough to grab some time with Danielle Hand, our Telstra Support Services Team Leader based out of our Kent Town Office, just east of Adelaide SA. I hope you enjoy getting to know her as much as I did!

 

WHAT DO YOU FOR CALIBRE ONE?

My role here at Calibre One is to Manage the Telstra Support Services Team. What our team (and myself) does primarily is provide support to customers needing assistance with anything Telstra Business related. Anything the customer needs, we do everything we can to assist! We also provide assistance to our Sales and Account managers within Calibre One.

A Calibre One Kent Town office lunch

How did you get interested in your field?

It happened by accident actually, I began as a receptionist back in the day at a previous Telstra related company and became close friends with the Telstra support team manager there who decided one day that she wanted me to work side by side with her – and yes we are still close friends 😉

What were you doing before Calibre One?

Prior to working in the Telecommunications industry, I completed a traineeship at a Member of Parliament’s office. The personal assistant to the Member of Parliament who was training me, gave me a tough-love lesson about the importance of everything administration and customer satisfaction related – that experience without a doubt has helped me a great deal in my Customer Support Manager role here at Calibre One.

 

What does a typical work day look like for you?

I grab my coffee, sit at my desk, begin assigning the tickets/enquiries to the girls in my team that have come overnight from customers or internal staff. It’s like a whirlwind hits, I blink and it is time to head home and do it all again the next day.

What is your favourite part of your job?

My favourite part of this Job is closing a ticket, completing an enquiry or request and receiving back the positive feedback from the customer or internal staff, it makes it all worthwhile. I am also lucky to have great co-workers in the office with me to keep me sane and entertained each day.

 

What do you like to do outside of work?

A weekend for me would typically include catching up with friends for dip and cheese platters and wine, unwinding with my trusty Netflix subscription or heading out to a Football or Basketball match.

 

Danielle and a friend on the way to an Adelaide Crows football game

Do you have any hidden talents you’d like to tell us about?

I can recite the Law and Order SVU intro verse at the drop of a hat hahah!
 

Tell us about your home life

I am currently looking for my dream house to buy for myself and my boyfriend and my cat Munchels to move into (my cat’s name is a long story haha!)

Danielle and her boyfriend Nathan at the Calibre one Christmas party

 

What were you like growing up?

I was always into my sport growing up, primarily Basketball, Netball and Gymnastics and it took up majority of my time.

 

What is your favourite cuisine?

Without a doubt, Mexican and margaritaaaaas!! 😃

Visiting a winery with some friends

What would be your ideal Holiday destination?

I would say Ireland or Iceland! Although I haven’t been, I love the cold and feel like these choices would be perfect for me!