Calibre One Case Study

Climat Air Conditioning & Solar

About Climat Air Conditioning & Solar

Climat is one of Australia’s longest running and most professional suppliers of home ducted heating and cooling systems. The South Australian company sells, installs and supports domestic, commercial and industrial air conditioning and solar systems. Although the name Climat was launched in 1996, the company grew from a business founded in 1958. In Adelaide, Climat has its head office at Royston Park, a commercial site, service depot and technical office at Dudley Park and currently operates from 15 showrooms and retail outlets in South Australia and Victoria.

Business operations quickly restored at major air conditioning and solar supplier, despite catastrophic
flood damage from burst water pipes

Challenge

Restoring business operations after catastrophic weekend flood damage at Climat’s head office.

Solution

An earlier relocation of Climat’s servers on to cloud infrastructure in Internode’s data centre in Adelaide plus quick action from Calibre One to supply equipment and reconnect Climat’s communications services ensured business operations were restored before start of business on Monday morning.

Benefits

  • Greater redundancy and disaster recovery with dedicated off-site, cloudbased infrastructure 
  • 24×7 helpdesk support and incident response for all ICT services, ensuring operational continuity
  • Improved performance for Climat’s branch locations, plus IP telephony allowing for easy reconfiguration of services

Calibre One’s advice to relocate servers into dedicated data centre, and rapid incident response averts Climat disaster

The Planning

As a result of recommendations arising from a review undertaken by its technology partner Calibre One, Climat moved its core server infrastructure from its headquarters at Royston Park and relocated it as a cloud installation within the Internode data centre in Adelaide. The business case for this move was clear. 

Specifically:

  •  A dedicated data centre installation offered a more robust disaster survival environment than Climat was able to provide at a commercial premises; 
  • Increased redundancy of internet and power connections offered improved uptime; and 
  • Greater performance was available for satellite and branch offices.

The News Headline

“Business flooded, homes without water after pipe bursts at Payneham”

The pipe, near the intersection of Battams Rd and Payneham Rd, burst and flooded business Climat Air Conditioning.

Managing Director Rob van der Hoeven said he received a call at 5am on Saturday morning notifying him that all his alarm sensors had gone off.

“I didn’t expect this,” he said. “There was a huge amount of water through the building.”

– via News Pty Limited (news.com.au) 

 

“Our entire business could have disabled for weeks if not for Calibre One’s actions.”

Rob Van Der Hoeven
Managing Director Climat

The Aftermath

Water marks on the walls later showed the water level actually reached several feet high within the building. This was compounded by the massive cascades of water that came through the roof, causing parts of the ceiling to collapse.

Everything electrical inside the building was destroyed and the building’s structure was so badly damaged that it required demolition.

The Business Impact

Climat is heavily dependent on its IT infrastructure and so the loss of its main headquarters could have been a business disaster.

Calibre One was able to retarget Climat’s IP based telephony to an alternate location, supply a small amount of loan equipment, and have Climat’s entire operation in place and functioning before start of work on Monday morning.

Thanks to the disaster planning and relocation of Climat’s core infrastructure to a separate data centre, a business disaster was averted.

“We are just so thankful we followed the advice of our technology partner Calibre One and relocated our gear to the data centre. Our entire business could have disabled for weeks if not for Calibre One’s actions. As it was, we were able to fully service our clients and keep our business running with minimal impact almost without interruption,” said van der Hoeven.

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