ShoreTel is now Mitel

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Hayley Imlay
ShoreTel is now Mitel

We’ve had a close partnership with our vendor ShoreTel for quite some time, as around 40% of our clients use their products. We started our relationship with ShoreTel around seven years ago in Adelaide, then took them on as one of our major vendors when we started Nexus Tel in NT, and continued the relationship as we merged to become Calibre One.

ShoreTel is one of our major vendors in IP telephony. The product is easy to use, administer and is great for businesses with multiple sites or those that have a mobile workforce. I was lucky enough to win an award in December last year for my work with ShoreTel, and as a result was invited to attend their global conference in Orlando, Florida!

 

So what’s the news?

 

As of a few months ago, ShoreTel became part of Mitel.

Mitel is a global market leader in enterprise communications, powering more than two billion business connections. They help businesses and service providers connect, collaborate and provide innovative services to their customers. They serve more than 60 million business users in more than 100 countries.

Since the merger, Mitel broke 70 million users. In an interview with CommsTrader, Graham Bevington, EVP Business Development for Mitel had this to say, “By getting together with ShoreTel, we became the second biggest UCaaS provider in the world overnight. It’s not just the scale that’s important either. We gave ourselves access to more customers, but we’ve also created a stronger experience for those customers by connecting with a company who was already on the same track as us for cloud migration.”

 

Why is this merger important?

 

You may be wondering why the users have increased so drastically, and what this merger means for the future of Mitel, and communications in general.

“Regardless if you are a small business owner or the IT director for a Fortune 500 company, digitally transforming your organization to leverage business applications in the cloud, connect remote workers, and access collaboration tools that work in and out of the office, can be daunting. But it doesn’t have to mean ripping out everything already in place or stranding investments already made,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience, Frost and Sullivan in the official press release. “Companies need a pragmatic blueprint to move to the cloud, and with ShoreTel solutions now part of Mitel’s portfolio, Mitel is better-positioned to offer that kind of rational choice to more businesses so that customers can have their cake and eat it too.”

 

See how we’ve helped our clients by utilising ShoreTel (now Mitel!) products.